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Customer Reviews

We have listed some of the reviews, letters and emails we have received and hope these will help convince you that Alarisavenue and Alaris are the best people to entrust with your order. We set this page in 2010 and we look forward to watching it develop. Originals are on file in our office.
"Hi James

Just wanted to thank yourself and the rest of the Alaris team for doing such
a great job. We are so pleased with the finished result. The quality of all
the kitchen items from units to appliances, is excellent.

In particular we would like to thank you for design and advice; Paul for
overseeing and getting the job done smoothly and efficiently; Mark for first
class joinery and hard work; and Brian's excellent plastering. What a team!
The whole job went smoothly and much quicker than expected which we so
appreciated. The attention to detail and customer service was also first

Sandy mentioned you may wish some photos of the end result. If you give us a
few weeks I'll send some in, once I have curtains, table and chairs in it
will look less stark.

Once again, thanks for all services,

Kind regards
–Jane - Aberdeen
"Dear Alaris

Thank you so much for sending the washer pack for my kitchen sink tap, the new ones are fitted and the tap is now as new again! Considering I bought the tap and sink from you 6 years ago, to have you send the parts to me quickly and at no cost, is what I would call after sales service ‘Par Excellence’. Thank you so much, and I would definitely recommend you to all.
–Robert Winter
"Dear All,
I would just like to drop you an email to say how impressed I have been by the service I have received from you. From meeting John right at the start through to the end everything has been first class.
When a unit was damaged, it was sorted quickly and efficiently with no bother whatsoever. The kitchen is almost finished and it is looking really good, I am so pleased with it!
I would certainly recommend you to anyone and would definitely use you again in the future.......although I need some time to recover from this house project first of all!!!
Thanks again for everything and please pass on my thanks to anyone I have missed from this email.
The only outstanding thing is the microwave oven which you advised will hopefully be in this month. If you can just let me know when it is in that will be great."
–Julie & Gareth Webster
"Wonderful kitchen experience

Just wanted to say a big thank you to James and the rest of the team at Alaris for their amazing support and patience in helping us with our kitchen order. It is fabulous and the experience we have had from this great company has been beyond our expectations. We were a bit nervous about it all to start with but it really was very easy and everything was perfect and we cannot fault anything and the price is so much better than the high street! We delayed our kitchen delivery twice and changed our minds on a couple of things and nothing was too much bother. We have recommended Alaris to all our friends and although we don't intend to have a new kitchen for a while......we will be back in the future. Thank you so much for an exceptional experience and great result. The delivery driver was also excellent.....very knowledgeable and totally committed to the company. So nice to have someone in person who really did his best and was so nice with it. Well don e Alaris."
–Dale Snaith
"Hello Stephen,

The Mereway Bathroom furniture arrive this morning. A very pleasant driver unloaded the furniture.
I must say it is better than I remember and excellent quality.
Thank you for all your help with the order (much appreciated) and look forward to dealing with you again.

"Hi Stephen,

We have bought a sink Subway XM from your website and we would like to thank you for an excellent service you have provided.
Buying a sink from Aberdeen and living in the south of England has not caused any problem for a sink being delivered on the day as you advised without any hassle. The sink was of a very high quality and very beautiful. Now, installed in our refurbished kitchen, looks so attractive that we are really pleased with our purchase.

Thank you so much again and a happy, prosperous New Year to you and all in Alaris Avenue.

–J Polimac
"Purchase of a Cucina Color Kitchen

My wife and I would like to say a huge thank you for the time and effort Alaris have spent making our dream kitchen come true, special thanks must go to Neil Murray for his patience with our constantly changing kitchen ideas ( its looks great now!) and to Stephen Chamberlain for helping solve our final request. In all the service has been first class and I will be recommending you to all of our friends and family!
–Nicholas Tye
"Hi John,
Just to let you know, our kitchen is finally complete. I hope you will agree that the finished article is superb and exactly as we had wanted it. A very big thank you to you and your team for sorting out every last little niggle that we had. I cannot fault the service you provided and I would have no hesitation in recommending your service to anyone who asks where we got the kitchen from. Mark, our builder, has uploaded some images to his website and I know he has already been asked a couple of times who designed the kitchen. I will send the pictures in a separate email, just in case they get spammed. Please feel free to add them to your gallery if you wish and if you want me to do a testimonial for your service, just let me know where to complete the form/where to send it to.
once again, thank you,
Dave and Tracey. Warrington"
–Dave and Tracy
"Hi James

We recently decided to completely re-design our badly functioning kitchen and were alarmed at the exhorbitant quotations received from various local kitchen companies. Having come across Alaris on the internet, we were impressed by the positive feedback from previous customers and decided to engage their services. Having got together all relevant information on dimensions, preferred layout, appliances etc, we sent this to Alaris and were absolutely amazed to receive a detailed layout, fully itemised quotation and colour illustrations of the finished kitchen within 24 hours. What fantastic service. We tweaked a couple of details and revisions were immediately taken on board; any telephone queries received equally prompt response. The order for the kitchen units was processed by Alaris and delivery was made exactly as indicated by them. A replacement for a damaged door was arranged very efficiently so that it arrived well before the kitchen installation was completed. We now have our dream kitchen at a cost which was much more reasonable than the initial costings from other suppliers, and cannot recommend the staff at Alaris more highly for providing an extremely effective and professional service with a welcome personal touch. Thank you Alaris."
"Hi Neil,
Just got back from two weeks in Spain so last night is the first time we've seen it completed. My wife says that the kitchen is fantastic and better than she expected. Thanks for that. You were so much cheaper than other similar kitchens.
"Hi James

Just taken delivery of the kitchen from Mereway. It all looks good, except for the fridge housing unit. The wrapping has been damaged and the upper door on the unit has had some impact. Until we unpack this next week, we are not sure how deep the knock has gone and if the laminate is damaged. The driver has noted this accordingly and you should also presumably note this. If the door does need replacing, I will let you know asap.

The driver was extremely pleasant and helpful – a credit to Mereway.

It all seems to have gone quite smoothly and we are very impressed with the service we have received from Alaris, and will definitely be recommending you in the future. We are also impressed with the quality of the units from Mereway.

Love the colour!Thank you very much for all your help.
–Sue Buckingham
"Scott, Just a quick note to say that we’re very happy with the progress made to date – you’re workers are a credit to Alaris !!"
–Colin Strachen
"Thank you for ALL your help with my order. The parts arrived safe and sound, but only thing I don't have is a diffuser in the tap. You deserve a knighthood for this order - endless effort and low value. So sorry, but i do keep recommending you to people as your customer service is fantastic!"
"I would like to say a massive thank for all your help with the units and handles. Despite having me change layout of the kitchen, then the size of base units, and lets not forget the wall-unit-or-no-wall-unit saga(!!!) you were very patient throughout it all. I did not feel pressured at any point to buy and that's down to the excellent customer service you were providing. On top of all that, we were so grateful you were able to take our order over the weekend even though it was a non-working day for you.

I will be recommending your company to firnds and family looking to get their kitchen done."
–Linda and Simon
"You are a legend Stephen! I will not hesitate to tell everyone I know who is buying kitchens to see if they can find what they need from you first. I write in a lot of forums too and will be spreading the Alaris name everywhere I can with huge praise attached to it, if thats ok with you. You have been absolutely superb, and if you weren't so far away I would come into your shop and thank you in person. Thanks for all you have done."
"The sink arrived safely on Thursday. Thanks very much for your help, we'll certainly be using your services again the whole process has been excellent from strart to finish. You kept me fully updated on the everything & the service you have provided has been 1st class. If I ever need anything in the future I will certainly contact you again. It is very rare to find someone who takes so much care with online orders & also is true to their word. I am very impressed with how you have dealt with everything & can't thank you enough."
–Tim Kerridge
"All received thank you. Your service is great! Best regards"
–Jo Nadin
"The taps arrived Monday, took just six days, and in perfect order. It’s been a pleasure doing business with you, not to mention far cheaper. To purchase just the Picardie tap locally, it was going cost me £708.22, £30 more than it cost for the two taps and delivery from you. Thanks so much for your assistance with all this. Fantastic customer service."
–Ceri - Australia
"Just letting you know that everything has been received. They are amazing!!! Thank you so much for your help and quick turn around getting things over here. Will be letting everyone I know about Alaris and the fantastic service you have provided for their kitchen and bathroom renovations!!!! Photo's will be provided upon completion of work..... "
–Jenny - Australia
"Our bathroom is finished and as promised I have attached some photos, we’re really chuffed with it.Thanks for all your help and can you pass on our thanks to Paul as well, as his customer service was great too. I won’t hesitate to recommend your company in the future."
–Karen Stewart - Aberdeen
"It is a pleasure to leave positive feedback. Inspired by this thread, I bought Franke sink, tap and accessories from Alaris. Communications were excellent, price – competitive, bought everything ex-VAT and Richard (who is in charge of Internet business) arranged airfreight.
Timeline: order placed on Monday. Alaris received goods next Monday (something was out of stock).
Things were checked and shipped next day. Today parcel arrived, everything was in excellent condition – 2 weeks in total. Highly recommended!"
–Mikhial Kolosov -Australia
"The sink arrived yesterday. Thanks to you and all your team for your sterling work. With Alaris, the customer does come first (unlike other places)."
"Just thought I'd send you some images taken recently of the new kitchen. We are extremely happy with it, and have had so many wonderful comments, I think our friends have kithen envy. Thank you so much for all your hard work in helping us to put it together I know Nikki has a tendency to change her mind like the wind as I sure you are aware!
Thanks again and have a great year..."
"The sink arrived in perfect condition. I am very pleased with your kind attention and the service provided by Alaris. No doubt I will recommend. Alaris to my friends."
–Beatriz Sanchez - Spain
"Blinds received this morning, installed this afternoon. Looking and functioning much better than their 20 year old tired predecessors. I'm very pleased, not only with the product, but also your prompt and helpful advice and fast service. The reason I went to the internet was that Velux in Australia gave me an astonishing Feb/March delivery! And an extra bonus is that you were some 50 pounds cheaper! Double thanks. "
–Frank M.
"Thank you for your wonderful service in supplying all the sanitary ware for our new bathroom at unbeatable prices. The communication from Alaris is excellent in that they always phone when they say they will and delivery dates and times are exactly as promised. Other companies take note! I placed my order by telephone and everything was readily available, delivered very quickly and extremely well packaged. Absolutely delighted with the quality of the chosen products and I cannot recommend Alaris highly enough. Brilliant. Special thanks to Richard and Magda for their advice."
–Myra Hodgkins - Carnoustie
"Things are proceeding beautifully :)
The Butler has been tested out and will be fitted this coming week, right in time for Christmas. As by now everything seems fine.
I am so happy with my purchases and your service - thank you!

As soon as all bits and pieces are fitted and in use - I will let you know if there are something to complain about - which I strongly doubt. So I move on and wish you a Merry Christmas already today."
–Mari Finland
"I've received the down draft and external motor, altho I haven't opened the boxes. The sinks and taps made it too. I think everything is ok with them, altho I'm not a plumber! The 2 waste disposals arrived and I haven't opened them yet. I thought it best to let the plumber deal w them. I think that's everything.
The service provided was first rate and I'd certainly use you again."
–Glenn Copley
"We will let you know that our wonderfull sink and tab arrived yesterday in good condition.
So thank you for your good service and shipment to Denmark

We will for sure use your site/company another time."
–Anita and Jan - Denamrk
"The door arrived yesterday, it should go in soon. We have now been using the kitchen, worktop and all, for over two weeks and are very happy with it. It looks great, had some lovely comments from our friends, and I have to say again how pleased we are with the service we received, everything went so smoothly, would definitely recommend Alaris to anyone, and not to mention the excellent support I got from you personally.
Once all the outstanding bits are finished (wish I could say the above about the builders too) I'll post you the pics."
"Many thanks for forwarding a copy of my order to Mayfair, and arranging for new taps to be sent.These have now arrived.
Thank you for dealing with this so promptly.
I am very impressed with service from Alaris - my initial order was also delivered the day after it was placed."
–Elizabeth Barber
"The delivery yesterday has arrived. It is all right and I am delighted with the beautiful goods. Your service was excellent, thank you very much. I wish you all the best.
–Rotraut Steineman - Germany
"I would like to thank both you and Paul for your help throughout. I would gladly recommend your company to anyone without hesitation."
"Just sending you a very big thank you for your speedy service! Worktops
arrived on Tuesday! & look fantastic."
–Ian and Donna Fairley - Aberdeen
"Hope all is well. It's a loverly 22oC here today. After many attempts to purchase Franke sinks from other kitchen companies in the UK I finally can across Alaris.
From my first contact with the company and Richard Forbes in particular I found that the service they provided to be nothing but first class. The products I purchased (on line mind you) were quickly dispatched to Australia and arrived not long after in perfect condition.
I can't thank Mr Forbes enough for these loverly sinks, their prompt delivery and the quick manor that he would answer any query I had by email.
I would highly recommend Alaris to any purchaser."
–Kay, Andrew, Alistair and Rhys McIntosh
"Alaris have given me a fabulous kitchen, at an unbeatable price, with a second to non-service! Couldn’t be happier. After looking at many kitchens in fancy showrooms I ‘Googled’ the kitchen I liked and found Alaris as a recommended supplier. I contacted them, faxed them my plans and was given a quote that day. It really was too good to be true! I did have to do more work myself than if I had used a kitchen showroom, however I have an amazing kitchen and have saved £££ The whole kitchen was delivered on time, everything correctly labelled piece by piece. I only had to deal with one person from start to finish, James Stephens who really knows the products, is very knowledgeable on all aspects of kitchen design, and reliable always easy to contact. Yes I was worried about buying off the internet, so I researched the company on the internet, also paying by credit card as insurance. I cannot recommend Alaris highly enough"
–Helen - Southwest London
"I have now received this lamp and I am really pleased with my purchase. Thank you for your swift attention."
–John L Gunson
"I've really appreciated your help and diligence in getting this to our far flung place. Thank you! I know we'll get lots of comments on the sink when it's installed as they're very uncommon here - so I'll be sure to give your details to anyone wanting a similar lovely object.
All the very best to you. I'll be in touch when we have something to show you."
–Michele - Australia
"I'm sorry that this has been a long time coming but I've been a bit busy with the kitchen. I'd like to thank you for your excellent service and customer support; you have been efficient and enormously helpful in getting the damaged worktop replaced speedily. Your contacts have been timely and you have been as good as your word in all arrangements. I would have no hesitation in recommending Alaris and yourself particularly, to anyone. Thanks again, the worktops look great now they're installed."
–Richard Cousins
"We haven't taken it out of the box yet. We opened the top of the box and it all looks fine. We thought it best to keep it in the original packaging until the kitchen is ready.
The whole order/delivery process was wonderful. Thank you once again. You made the whole process so easy. We had tried other UK websites to order the sink and none of them were willing to deliver to Australia. "
"Thank you very much for your prompt response. I've received and fitted the replacement lock today, everything's fine. I'm very impressed with your company."
"I didn't like the kitchen which my builder was suggesting so I started to look online for alternatives. I hit on some reviews of Alaris kitchens which said that they sold expensive kitchens (John Lewis, for one) at heavily discounted prices. I started correspondence with John Murray Junior at the company and was extremely impressed with his prompt responses to my numerous questions. My builder gave me the measurements and John chose the correct fitting units to fit into the space and to compliment the appliances which I was buying separately. I was nervous of spending so much money online but when the stuff arrived I was delighted. Everything was as he had promised. I went on to order bathroom furniture, sanitaryware and 4 bedroom wardrobes. Everything was of a very high quality and that was backed up with support from the whole team at Alaris. Everyone really reacted quickly to queries and requests. I have no hesitation in recommending Alaris - they have that 'old fashioned' sense of serving the customer and provide high quality goods at very reasonable prices. "
–Helen Ameen - London
"Just to let you know the first delivery arrived earlier this week and very nice the taps are too.
Look forward to getting the second set.
Thanks for the prompt service on this - it's allowed us to push things forward here to take advantage of a short period of reduced VAT on building work the Dutch goverment introduced to stimulate the economy a bit!"
–John Cooper
"Thank you for the sink which arrived this morning - very efficient service and it looks lovely. It will be a month before my kitchen is completely finished, but I am sure that the sink will look perfect!
Thank you for your efficiency, both in sorting out my order confusion and then getting it delivered so promptly."
–Sue Harte
"I just want to thank Richard for the great customer service he provided for a recent online purchase of some Perrin & Rowe taps and other accessories. Wanting to buy some items that were not on the online catalogue I used Skype to call Alaris. I was put through to Richard who from that point on was fantastic to deal with. Richard obtained quotes for all items I was interested in, deducted VAT as sending to Australia and managed the international freight quotes. With Richard updating all through the process the first order arrived within 5 days of it being shipped from the UK. As we are renovating another bathroom there will be more orders to come. Alaris have great prices versus Australia even when the freight costs for heavy items included. Thanks again Richard it was the best online purchasing experience I have had to date."
Cheers Richard will buy you a beer if I ever get to Aberdeen."
–Review from Australia
"All items were received in good time and in excellent condition. We were very pleased with the
service and backup received from Alaris, and we will certainly be doing business with you again in the future.
Many thanks for your help and attention in progressing our order."
–Brendon R. Ottman - Ir
"Everything arrived safe and sound, thanks again for your excellent service and I would definitely recommend you to my friends."
–John Mulgrave - Ireland
"I would like to thank you for your excellent service. The kitchen sink was delivered very promptly - and when it was not exactly what I wanted my exchange was arranged without fuss. Richard gave very helpful advice over the telephone. I would certainly recomend Alaris."
–Susan Rea
"I would like to express our appreciation of the workmanship and final finished product; all as carried out and installed by Simon Chambers. It was a rare treat to see a master craftsman at work.
My understanding is that the Corian product is covered by a 10 year warranty, I would be grateful to receive a certified copy of this dated from the installation date 8th April 2011."
–Roger Edwards
"I thank you for your prompt response in arranging a replacement cooker hood - that I received today after approximately 3 days. I have only praise for the efficiency of your service."
–John Pugh
"I would just like to say a big thanks for all your help in organizing our kitchen order and delivery. We had spent 9 months looking for a kitchen that was a bit more of a statement for our open plan living area, and when we found what we liked in the Cucina Colore range we were then disappointed to find it was going to be beyond our budget. When my husband suggested going with an online company I was very dubious but it turned out to be as smooth a process as you could ask for. We had our outline design but I appreciated your help in finalising the details. We got the kitchen to the spec we wanted for less than we would have paid to a high-street kitchen designer, who could only have given us a basic kitchen with shelved cupboards and none of the fancy bits for more than we paid for the top spec with Alaris.
I also want to say thanks for responding so quickly and efficiently to the various changes we made during the ordering process and sorting out the little glitches with Mereway. All in all getting the kitchen ordered and fitted was one of the least problematical parts of our renovation in the end. When the place is cleaned up and looking more presentable I will send you some pictures of the finished product.
It was a pleasure working with you and it was great to find professionalism and efficiency can work even over distance and the internet. Without Alaris I would have had to settle for less than what I wanted and my kitchen would always have been a reminder of what I could not have! Thanks for saving me from that! "
–Sue Purkis - Yorkshire
"Many thanks for the wonderful service offered by Magda, yourself and the team at Alaris. Nothing was too much trouble for you. It is refreshing to see a company that clearly pride themselves in offering superb after sales customer service. You went the extra mile and your efforts were very much appreciated. I would recommend your company unreservedly to anyone!"
–Jayne Brown
"Thanks again for a fantastic service from start to finish, we love our new kitchen. The grip ledges I requested on Thursday turned up on Friday which was great. The only thing outstanding is the Franke roller mat hasn’t turned up yet?"
–Helen T.
"With one small omission, the kitchen (including Handles- Many Thanks) is now fully installed and awaiting a decision while "We" decide what worktop will be fitted.
The communication between me, you and the manufacturer worked perfectly. Everything was as required and it all looks very nice. The packing list was annotated in accordance with your item numbers and so made identification that much more easy.
–Jim Perry
"It is most unusual, present day, to place an order with a company and experience quality customer service.Yet that was exactly what I found. Even your switchboard operator understood that the initial contact with a potential customer can make or break the sale of goods.

Also, speaking to someone in an organisation who could remember that someone else had ordered, then cancelled the exact kitchen taps we wanted, but could`nt wait 8 weeks, making them available for us was impressive.

I suspect we will appreciate your involvement more when we get back from holiday to our newly installed kitchen. "
–Mike O` Hara
"I just bought a ceramic sink from Alaris. I chose the company because of their wide selection of quality products and competitive prices. The whole transaction went fast including a quote for international shipping. Unfortunately, the sink was broken upon arrival in Denmark. However, the Alaris sales rep quickly organized a replacement sink that arrived a week later at no additional cost to me. Thanks Richard for your kind and quick assistance - I am a very satisfied customer! "
–Jens Lykkesfeldt - Denmark
"Just had a call from James who missed me on the other number. He has explained how the light and ozone are attached to the roof panel and everything appears to be in order.
I would like to thank you once again for all your help and the excellent service I have received from Alaris Avenue. I would be more than happy to recommend your Company to my friends and family."
"Thanks for all your help regards the kitchen - We're really pleased with it - We were concerned buying over the internet as you know but everything was as you said it would be. - I don't think I would have made the purchase had I not been reassured by your really professional approach and care over detail. - Let your boss know!"
–Richard Holden
"From the beginning the service we received was tipp-topp. Richard had an eye on our order which was first sent to Germany and then forwarded by our German friends to Switzerland. Shipping was very fast, the package was wrapped in additional blister pack and the item arrived in perfect condition. We're very happy with our new sink and the price, compared to Swiss and German prices, is top"
"Sorry for the slow reply, we have been away for the last week. The sink arrived just before we left and I’ve had a quick look through the box this morning and at a quick glance everything looks fine.Thanks again for your help. Your communication and overall service has been excellent and has made this order run very smoothly. Technology is an amazing thing and it’s great to know that we can order something like a sink from the UK and know it will arrive safely and quickly in one piece all the way to Brisbane! Which I should note, saved us a considerable amount of money too (compared to buying it locally)!! I would happily recommend your company to others looking for good value and service.I’d be more than happy for you to quote me on your website."
"Many thanks for your assistance quoting (and amending and re-quoting!) on the various Perrin & Rowe products – which we have recently taken delivery of - over the last few months (it has been a bit of a drawn out process as you’re aware!). To your credit you stuck with it and we got there in the end.

I sincerely appreciated the special time and effort made by you in regard to communication along the path, as well as the final packaging performed for our shipment.

Hopefully we will be able to do some more business together in the near future again."
–Haddon Lock (New Zealand)
"Just a quick message to say thank you for all of your good service regarding our worktop order. It is good to know about a company who do not charge a premium for delivery just because we live in the Highlands! Thanks again for the quick turnaround on delivery.......4 days from order to goods being here is fantastic! "
–Janine and Brian
"Just a note to show appreciation of the purchasing and fitting of our kitchen, from your salesman, your fitters, plumbers, plasterers and electricians. Each one has done a first class job, and nothing was too much trouble for them, and the finished kitchen is beautiful, exactly as we wanted it.
We would have no problem in recommedning you all to family and friends.
A special mention for Fred who came along every day to make sure we were happy with everything and to answer wany questions we had. This showed us that your compnay cares about its customers. Thank you again for our beuatiful kitchen. A first class job. "
–Bruce and Sheila Douglas - Aberdeen
"Many thanks for the fast delivery of my lovely shower screen (ordered Monday min morning, arrived Wednesday 8am!) It was the quickest transaction on the internet ever! After speaking to you on the phone and reading your many 1st class reviews, my mind was put at rest over ordering on the web. Of course the price helped, and the phone call to see if it had arrived was a nice touch too. I would have no hesitation recommending you to my friends. So many thanks again. "
"This is just to say we have received the replacement taps today and all is fine. (Original taps collected by courier for return to you yesterday). Many thanks for your very fast response, help & great customer service. Much appreciated."
–Stephen Bell
"I am delighted with how easy it was to order from Alarisavenue and the excellent service I have had. The prizes are low and with the quick delivery and cost of freight to Sweden , it is a very good deal for me. The goods are even more beautiful than on the pictures on internet so I am very satisfied and can easily recommend you."
–Bibi Sandqvist - Sweden
"Thanks for the excellent service provide to us when purchasing sink and tap for our new kitchen. We are newly homeowners in Belgium and not the handy-men types. We therefore very much appreciate your stamina when answering our very basic questions – and sorry for us being ignorant when it comes to fittings, plumbing, pipes and ‘semi-drilled Tap holes”. It took all of 15 emails back and forth – but we finally got it and you never once raised your voice. Your service fully matches the impression we got from your web-side: Professional and of high quality.We will for sure shop with Alaris again! Many kind regards"
–Maria Louise and Jesper, at NATO Headquarters, Mons, Belgium
"We have had our kitchen extended and were looking for a modern stylish kitchen to fit into a large area. I had a particular kitchen company in mind, but the quotes were just too expensive. Whilst searched the web, I came across Alaris who supplied the kitchen units i was looking for. I was nervous about using an internet based company but the price quoted was so much cheaper than i had been previousy quoted that i took a chance. The service was great. I worked with John Murray via email and together we came up with a design which looks fantastic. He was very patient and changed the plans whenever i asked him to - which was quite often! He also always answered the phone which was very reassuring. I have had a very good experience with Alaris and i would definately recommend using them. I would also emphasise however the importance of finding a good kitchen fitter! "
–Lara Barett London
"I am 100% happy with the kitchen (pronorm - German make) and service we have received from Alaris. I genuinely have nothing negative to say. A few months ago, I emailed about 12 different pronorm suppliers around the UK with my specifications and rough kitchen design. Some of them didn't even reply to my email. Of the replies I did receive, Alaris were by far the best quote (some other kitchen companies even quoted double the price!!). Every time I emailed or phoned (which was a lot as I kept changing my mind with the layout) John Murray responded positively and dealt with my questions very quickly which helped a lot with the design process. I have dealt with other companies which take days to respond to a minor query which just delays everything and can be frustrating. Our kitchen was delivered exactly as specified with no nasty surprises (which had been a slight concern of mine purchasing a kitchen over the Internet and it looks fabulous I would recommend alaris kitchens to anyone wanting to buy a kitchen. Excellent quality, fantastic service and all cheaper than other competitors! What more can you ask? "
"I live in South West France and needed two large and expensive pieces of Kitchen equipment. The scope of the UK Internet is in my view broader than that in France. I was able to locate the products required on the Alaris Website, and found my telephone contact with Richard of Alaris positive and helpful from then on.
Conclusion of my purchase was quick, followed by road shipping from Aberdeen to SW France. That is not an everyday occurence. But the products were palleted and well packed and all arrived in good order. Richard throughout followed up my order to delivery to ensure satisfaction. I cannot ask for more. I would be happy to use Alaris again. And to me a positive and helpful phone manner is important. "
–Bruce Blackwell - London
"Just a quick note to express my gratitude to the amazing service you have provided me with regarding the purchase of my somewhat out of ordinary Velux windows. Nothing seemed too much trouble for you and over and above that I got the best price available online or in store. The windows have arrived and been installed and they look great."
–Flavia Young - London
"I needed to pay a lot less for my kitchen than I could find it locally however I had seen a Schuller kitchen from germany and really didnt want to compromise. A friend had bought a kitchen sink on the Internet and recalled that they aslo offered a Schuller kitchen design service. I found the site and completed a form. A few days later a very friendly Scotsman called me up and we had a chat about what I wanted. he came back with an inistial design and after several changes which he was very patient about I got a plan and quote. I saved a huge amount but was very nervous about placing such a big order on line so i decided to take the plunge and travelled d to Scotland to see the product. it was well worth it. I was made very welcome and loved what i saw. Hey presto 5 weeks later all arrived and is stunning. Thanks Neil and co for all your help."
–C Morrisson - Leeds
"I am very happy to say; we have got what we ordered a high spec Pronorm kitchen at a very good price(4k on units), John was excellent in helping us plan exactly what we needed and discussing options. The only issues we had were sometimes communication on delivery etc Everyone was pleasant on the phone, replied to emails and calls but info on the delivery was lacking and vague, and sometimes it was a little hard to get hold of individuals. But looking in our kitchen now we are over the moon, every item arrived in perfect condition and the quality is superb."
–Robertson - Penrith
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