Alarisavenue Customer reviews

We have listed some of the reviews, letters and emails we have received and hope these will help convince you that Alarisavenue and Alaris are the best people to entrust with your order. We set this page in 2010 and we look forward to watching it develop. Originals are on file in our office.

Richard

The sink arrived in perfect condition. I am very pleased with your kind
attention and the service provided by Alaris. No doubt I will recommend
Alaris to my friends.
Best regard from Spain
Beatriz Sanchez

Hi Richard,
I've received the down draft and external motor, altho I haven't opened the boxes. The sinks and taps made it too. I think everything is ok with them, altho I'm not a plumber! The 2 waste disposals arrived and I haven't opened them yet. I thought it best to let the plumber deal w them. I think that's everything.
The service provided was first rate and I'd certainly use you again.
Sincerely,
Glenn Copley

Dear Richard
Many thanks for forwarding a copy of my order to Mayfair, and arranging for new taps to be sent.These have now arrived.
Thank you for dealing with this so promptly.
I am very impressed with service from Alaris - my initial order was also delivered the day after it was placed.
Thanks again.

Elizabeth Barber

Hi Richard,
the delivery yesterday has arrived. It is all right and I am delighted with the beautiful goods. Your service was excellent, thank you very much. I wish you all the best.

Kind regards
Rotraut Steineman Germany

Hi Richard, just letting you know that everything has been received. They are amazing!!! Thank you so much for your help and quick turn around getting things over here. Will be letting everyone I know about Alaris and the fantastic service you have provided for their kitchen and bathroom renovations!!!! Photo's will be provided upon completion of work.....
Kind regards
Jenny  Australia
Hi Richard,

I am Jen’s husband and firstly I just wanted to thank you for all your efforts with regards to the smooth and effective transaction of taps.
Following on from previous discussion please see further comments on the whirlpool thread
http://forums.whirlpool.net.au/forum-replies.cfm?t=1614240&p=32
Seems you have several fans in Aus and it will only be growing  :)

Cheers .Jeff

Hi John,
 
Thank you for your email and the contents therein. That's nice of you.
 
I would like to thank both you and Paul for your help throughout. I would gladly recommend your company to anyone without hesitation.
 
Kind Regards
 

Nimisha

Hi
Just sending you a very big thank you for your speedy service! Worktops
arrived on Tuesday! & look fantastic.

Ian & Donna Fairley Aberdeen

Hi Richard

Hope all is well. It's a loverly 22oC here today.
After many attempts to purchase Franke sinks from other kitchen companies in the UK I finally can across Alaris.
From my first contact with the company and Richard Forbes in particular I found that the service they provided to be nothing but first class. The products I purchased (on line mind you) were quickly dispatched to Australia and arrived not long after in perfect condition.
I can't thank Mr Forbes enough for these loverly sinks, their prompt delivery and the quick manor that he would answer any query I had by email.
I would highly recommend Alaris to any purchaser.

Cheers
Kay, Andrew, Alistair & Rhys McIntosh

Helen
“Alaris have given me a fabulous kitchen, at an unbeatable price, with a second to non-service! Couldn’t be happier. After looking at many kitchens in fancy showrooms I ‘Googled’ the kitchen I liked and found Alaris as a recommended supplier. I contacted them, faxed them my plans and was given a quote that day. It really was too good to be true! I did have to do more work myself than if I had used a kitchen showroom, however I have an amazing kitchen and have saved £££ The whole kitchen was delivered on time, everything correctly labelled piece by piece. I only had to deal with one person from start to finish, James Stephens who really knows the products, is very knowledgeable on all aspects of kitchen design, and reliable always easy to contact. Yes I was worried about buying off the internet, so I researched the company on the internet, also paying by credit card as insurance. I cannot recommend Alaris highly enough.”
Helen, Southwest London

Hi Richard
I've really appreciated your help and diligence in getting this to our far flung place. Thank you! I know we'll get lots of comments on the sink when it's installed as they're very uncommon here - so I'll be sure to give your details to anyone wanting a similar lovely object.
All the very best to you. I'll be in touch when we have something to show you.
Thank you again,
Michele Australia

Dear Richard,
            I'm sorry that this has been a long time coming but I've been a 
bit busy with the kitchen. I'd like to thank you for your excellent service 
and customer support; you have been efficient and enormously helpful in 
getting the damaged worktop replaced speedily. Your contacts have been 
timely and you have been as good as your word in all arrangements. I would 
have no hesitation in recommending Alaris and yourself particularly, to 
anyone. Thanks again, the worktops look great now they're installed.
        Regards Richard Cousins. 

Dear Richard
Thank you for the sink which arrived this morning - very efficient service and it looks lovely. It will be a month before my kitchen is completely finished, but I am sure that the sink will look perfect!
Thank you for your efficiency, both in sorting out my order confusion and then getting it delivered so promptly. regards
Sue Harte

Review from Australia
' I just want to thank Richard for the great customer service he provided for a recent online purchase of some Perrin & Rowe taps and other accessories. Wanting to buy some items that were not on the online catalogue I used Skype to call Alaris. I was put through to Richard who from that point on was fantastic to deal with. Richard obtained quotes for all items I was interested in, deducted VAT as sending to Australia and managed the international freight quotes. With Richard updating all through the process the first order arrived within 5 days of it being shipped from the UK. As we are renovating another bathroom there will be more orders to come. Alaris have great prices versus Australia even when the freight costs for heavy items included. Thanks again Richard it was the best online purchasing experience I have had to date."
Cheers Richard will buy you a beer if I ever get to Aberdeen.

Hello again Richard,
Great news! Our kitchen-maker has just called to say that the sink has arrived. Thank you so much for getting it to the other side of the globe! I'll send you photos when it's installed.

All the best to you. Have a great weekend.

Cheers, 
Michele (Australia)

Hi Richard,

Thank you so much Richard for excellent service and for all your help with our new bathroom products. We are delighted with the end result and were very happy with the communication and effort put in by you.
Many thanks. Anna,

Richard,
Everything arrived safe and sound, thanks again for your excellent service and I would definitely recommend you to my friends.

Thanks.
John Mulgrave Ireland

Ross

I would like to thank you for your excellent service. The kitchen sink was delivered very promptly - and when it was not exactly what I wanted my exchange was arranged without fuss. Richard gave very helpful advice over the telephone. I would certainly recomend Alaris.
Susan Rea

Hi
Sink has just arrived. Thanks for such fast service again.
Regards
Mrs Coles

Hello John
I would like to express our appreciation of the workmanship and final finished product; all as carried out and installed by Simon Chambers. It was a rare treat to see a master craftsman at work.
My understanding is that the Corian product is covered by a 10 year warranty, I would be grateful to receive a certified copy of this dated from the installation date 8th April 2011. Regards
Roger Edwards.

Hi James,
I would just like to say a big thanks for all your help in organizing our kitchen order and delivery. We had spent 9 months looking for a kitchen that was a bit more of a statement for our open plan living area, and when we found what we liked in the Cucina Colore range we were then disappointed to find it was going to be beyond our budget. When my husband suggested going with an online company I was very dubious but it turned out to be as smooth a process as you could ask for. We had our outline design but I appreciated your help in finalising the details. We got the kitchen to the spec we wanted for less than we would have paid to a high-street kitchen designer, who could only have given us a basic kitchen with shelved cupboards and none of the fancy bits for more than we paid for the top spec with Alaris.
I also want to say thanks for responding so quickly and efficiently to the various changes we made during the ordering process and sorting out the little glitches with Mereway. All in all getting the kitchen ordered and fitted was one of the least problematical parts of our renovation in the end. When the place is cleaned up and looking more presentable I will send you some pictures of the finished product.
It was a pleasure working with you and it was great to find professionalism and efficiency can work even over distance and the internet. Without Alaris I would have had to settle for less than what I wanted and my kitchen would always have been a reminder of what I could not have! Thanks for saving me from that!
Kind regards, Sue Purkis - Yorkshire

Richard
Just had to say thankyou for your wonderful service, 24 hours from order to delivery takes some beating.
Well done
Gordon Everett
Hi
 Orders just arrived, thanks to everyone for your prompt and friendly service.
 
steve temperley
Hi John,
 
Replacements arrived no problem, fantastic service. I have placed a review on Ciao plus a photo.
 
Good luck for 2011
 
Rob

Dear Richard,
Many thanks for the wonderful service offered by Magda, yourself and the team at Alaris.  Nothing was too much trouble for you.  It is refreshing to see a company that clearly pride themselves in offering superb after sales customer service. You went the extra mile and your efforts were very much appreciated.  I would recommend your company unreservedly to anyone!

Kind regards,
Jayne Brown

James

Thanks again for a fantastic service from start to finish, we love our new kitchen. The grip ledges I requested on Thursday turned up on Friday which was great. The only thing outstanding is the Franke roller mat hasn’t turned up yet?
Thanks

Helen

Hi' James,

Hello Richard,

My sink arrived bright and early this morning, thank you very much for your assistance and excellent service.

Regards,

Hello Richard,
the sink has been delivered yesterday. Thank you!
Best wishes from Estonia,
Õnne

Hi Richard,
Just had a call from James who missed me on the other number.  He has explained how the light  and ozone are attached to the roof panel and everything appears to be in order.
I would like to thank you once again for all your help and the excellent service I have received from Alaris Avenue. I would be more than happy to recommend your Company to my friends and family.
Thanks again,
Elaine

Hi James,
Thanks for all your help regards the kitchen - We're really pleased with it - We were concerned buying over the internet as you know but everything was as you said it would be. - I don't think I would have made the purchase had I not been reassured by your  really professional approach and care over detail. - Let your boss know!
Many Thanks

Richard Holden

Hi Richard,

From the beginning the service we received was tipp-topp. Richard had an eye on our order which was first sent to Germany and then forwarded by our German friends to Switzerland. Shipping was very fast, the package was wrapped in additional blister pack and the item arrived in perfect condition. We're very happy with our new sink and the price, compared to Swiss and German prices, is top. . Best regards Danny

HI Richard, firstly I want to say how impressed I have been with the way you and your company have dealt with my recent order, right down to delivery. The communication has been excellent!! Kind Regards, Linda Kelly

Hi Richard,

Sorry for the slow reply, we have been away for the last week. The sink arrived just before we left and I’ve had a quick look through the box this morning and at a quick glance everything looks fine.Thanks again for your help. Your communication and overall service has been excellent and has made this order run very smoothly. Technology is an amazing thing and it’s great to know that we can order something like a sink from the UK and know it will arrive safely and quickly in one piece all the way to Brisbane! Which I should note, saved us a considerable amount of money too (compared to buying it locally)!! I would happily recommend your company to others looking for good value and service.I’d be more than happy for you to quote me on your website.
Sophie

Dear Richard,

Many thanks for your assistance quoting (and amending and re-quoting!) on the various Perrin & Rowe products – which we have recently taken delivery of - over the last few months (it has been a bit of a drawn out process as you’re aware!). To your credit you stuck with it and we got there in the end.

I sincerely appreciated the special time and effort made by you in regard to communication along the path, as well as the final packaging performed for our shipment.

Hopefully we will be able to do some more business together in the near future again.

Best regards

Haddon Lock (New Zealand)

Just a short note ...

What brilliant service! Best prices anywhere on the net for Perrin and Rowe, items delivered in perfect condition and well ahead of scheduled date. Thank you for being so attentive at every stage in the process and for keeping us so well informed.

We couldn’t ask for more.

John and Jeanette Hill

Richard
Just a quick message to say thank you for all of your good service regarding our worktop order. It is good to know about a company who do not charge a premium for delivery just because we live in the Highlands! Thanks again for the quick turnaround on delivery.......4 days from order to goods being here is fantastic!
Regards
Janine and Brian

Hi Richard,
Just to let you know I have received the waste for the shower, thanks very much. Nice to deal with people who are so helpful.
Alison

Mr Pihl, Jesper ARMY GUEST USA FORSCOM DNK
Richard, sorry for the delayed reply – we were abroad and had someone else take the delivery and we wanted to return and see the items our self before replying. Everything is good – it’s a great  sink and a very expensive looking tap . Thanks again for all your help – we will most definitely shop with Alaris again!
v/r jesper

Happy to oblige Richard. Your service is exemplary. As a newcomer to online shopping you have restored my confidence in human nature.

Good luck
Ray 

Hello Richard

Thanks - I'm looking forward to it.

I think the website is very good and service was excellent and personal. Easy to view each item and links to the producer for more extensive information.
I found the site through my mother who is also a satisfied customer.

Mvh
Johan Sandqvist

Just a note to show appreciation of the purchasing and fitting of our kitchen, from your salesman, your fitters, plumbers, plasterers and electricians. Each one has done a first class job, and nothing was too much trouble for them, and the finished kitchen is beautiful, exactly as we wanted it.
We would have no problem in recommedning you all to family and friends.
A special mention for Fred who came along every day to make sure we were happy with everything and to answer wany questions we had. This showed us that your compnay cares about its customers. Thank you again for our beuatiful kitchen. A first class job.

Bruce and Sheila Douglas. Aberdeen.

Hi Richard,
Many thanks for the fast delivery of my lovely shower screen (ordered Monday min morning, arrived Wednesday 8am!) It was the quickest transaction on the internet ever! After speaking to you on the phone and reading your many 1st class reviews, my mind was put at rest over ordering on the web. Of course the price helped, and the phone call to see if it had arrived was a nice touch too. I would have no hesitation recommending you to my friends. So many thanks again.
Regards S.Mee

Hi,
This is just to say we have received the replacement taps today and all is fine. (Original taps collected by courier for return to you yesterday). Many thanks for your very fast response, help & great customer service. Much appreciated.
Best Regards,
Stephen Bell

Richard,

I am delighted with how easy it was to order from Alarisavenue and the excellent service I have had. The prizes are low and with the quick delivery and cost of freight to Sweden ,  it is a very good deal for me. The goods are even more beautiful than on the pictures on internet so I am very satisfied and can easily recommend you.

Bibi Sandqvist Sweden

Ms J Platts
Largo Piave 7
Vasto
ITALY
Hi Richard, everything arrived today safe and sound. Thanks very much for your informative and friendly service. Tell your boss I think you deserve a pay rise! If I need anything else in the future, I will definitely come to you again. All the best,
Judith platts

Hello Richard,
                          I sent you my phone number yesterday via  email. & just to let you know i received my worktop today ,so all i  can say is thank you for such great service.

                                      Thanks again Malc.

Pete Smith. Herts.

We wanted a German made, large modern handleless kitchen. I had been looking for 10 weeks and had 10 quotes before coming across Alaris. I sent the design off to John and got a quote the next day which was simply unbelievable, along with suggestions on how the design could be improved.
Johns price undercut by a massive amount even the lowest quote I had to date. We exchanged a few emails to refine the design further and agreed the price. I then checked the design and build quality by looking at a few showrooms and browsing the manufacturers site in detail.
It's a bit nervous dealing with such a large purchase over the internet (kitchen from Germany, Alaris in Scotland and our home in Hertfordshire) - but we took the risk and Wow was it worth it. The units arrived at 8am on the promised day, 6 weeks later (all 40 boxes) already assembled . My fitter simply unpacked them, each package had installation instructions and the installation took 3 days including building a studwork surround for the cooker. Stunning accuracy - The whole kitchen fitted to within 10mm of the walls, all the doors and mitres were perfect and the savings have paid for the granite worktops and appliances. When we started looking at kitchens we visited the usual showrooms and kitchen designer studio's - all the kitchens we liked were way out of our budget. The kitchen we now have is exactly the same as the best we have ever seen in the posh design studio at half the cost. Best decision we ever made. Top tips - Measure your room very accurately and know your design inside out (we stuck ours on the fridge door). Do your research and find a really good kitchen fitter and ensure a perfect job. I asked a lot of fitters and they all quoted the same cost £2K but their quality of work varied widely.

Dear Richard,
thanks for the excellent service provide to us when purchasing sink and tap for our new kitchen. We are newly homeowners in Belgium and not the handy-men types. We therefore very much appreciate your stamina when answering our very basic questions – and sorry for us being ignorant when it comes to fittings, plumbing, pipes and ‘semi-drilled Tap holes”. It took all of 15 emails back and forth – but we finally got it  and you never once raised your voice. Your service fully matches the impression we got from your web-side: Professional and of high quality.We will for sure shop with Alaris again! Many kind regards
Maria Louise and Jesper, at NATO Headquarters, Mons, Belgium

Lara Barett London

We have had our kitchen extended and were looking for a modern stylish kitchen to fit into a large area. I had a particular kitchen company in mind, but the quotes were just too expensive. Whilst searched the web, I came across Alaris who supplied the kitchen units i was looking for. I was nervous about using an internet based company but the price quoted was so much cheaper than i had been previousy quoted that i took a chance. The service was great. I worked with John Murray via email and together we came up with a design which looks fantastic. He was very patient and changed the plans whenever i asked him to - which was quite often! He also always answered the phone which was very reassuring. I have had a very good experience with Alaris and i would definately recommend using them. I would also emphasise however the importance of finding a good kitchen fitter! 

Katrin Tudur Smith

I am 100% happy with the kitchen (pronorm - German make) and service we have received from Alaris. I genuinely have nothing negative to say. A few months ago, I emailed about 12 different pronorm suppliers around the UK with my specifications and rough kitchen design. Some of them didn't even reply to my email. Of the replies I did receive, Alaris were by far the best quote (some other kitchen companies even quoted double the price!!). Every time I emailed or phoned (which was a lot as I kept changing my mind with the layout) John Murray responded positively and dealt with my questions very quickly which helped a lot with the design process. I have dealt with other companies which take days to respond to a minor query which just delays everything and can be frustrating. Our kitchen was delivered exactly as specified with no nasty surprises (which had been a slight concern of mine purchasing a kitchen over the Internet and it looks fabulous I would recommend alaris kitchens to anyone wanting to buy a kitchen. Excellent quality, fantastic service and all cheaper than other competitors! What more can you ask?

France

I live in South West France and needed two large and expensive pieces of Kitchen equipment. The scope of the UK Internet is in my view broader than that in France. I was able to locate the products required on the Alaris Website, and found my telephone contact with Richard of Alaris positive and helpful from then on.
Conclusion of my purchase was quick, followed by road shipping from Aberdeen to SW France. That is not an everyday occurence. But the products were palleted and well packed and all arrived in good order. Richard throughout followed up my order to delivery to ensure satisfaction. I cannot ask for more. I would be happy to use Alaris again. And to me a positive and helpful phone manner is important. 

Bruce Blackwell London

We live in London, measured up our own space then purchased the kitchen by phone.
John who helped us with the purchase was extremely helpful at all times. I must have called and emailed 20 times with often rather insignificant questions and always received an immediate prompt, constructive and polite response.
I felt in control of the process throughout, have purchased the kitchen I had envisaged and was at no time felt presurised to buy.
We now have a high quality Mereway kitchen at a real discount.
Thank you, I shall be recommending you to friends. PS Alaris did not mention it but it looks just like the John Lewis Vermont range.

Hi,
my order has duly arrived. Perfect. Thank you very much
kind regards from south germany
hariolf

Dear Richard,
Just a quick note to express my gratitude to the amazing service you have
provided me with regarding the purchase of my somewhat out of ordinary Velux
windows. Nothing seemed too much trouble for you and over and above that I
got the best price available online or in store. The windows have arrived
and been installed and they look great.
Many thanks and best regards,
Flavia Young. London.

C Morrisson Leeds

Julie London

Hi Neil

Just to say the kitchen arrived first thing this morning as per Paul's phone call yesterday - it looks stunning even inside the packaging - Mum v excited! The Mereway driver was really polite and helpful so please feed that back to them. It was much appreciated.

Everything has been delivered perfectly as per the order as far as I can see, although I haven't unwrapped anything yet. A couple of plinths will be delivered next week as they were out of stock. All being well the kitchen will be installed at the end of next week - we are just waiting for the plaster to dry at the moment.

Thank you again for all your input with the design and being so incredibly efficient and helpful. A really fantastic service from 600 miles away! Could you please forward this to John (junior), who I spoke to right as the beginning, and Paul as well, because I don't have their email addresses to say thank you.

Just need to keep fingers crossed that it all fits and our installer can work out where all the bits go! Will send you a photo when it's finished.

Kind regards,

Julie London

Malcolm Oneill. Aberdeen

Excellent job done, worked long and hard until job was done. Very neat and tidy with the work as well. Highly recommended. Thanks for all the effort.

Shirley Ewen. Aberdeen.

Everybody worked very hard to give me the kitchen i wanted and worked long hours to finish it quickly. The results are excellent and i would have no hesitation recommending you to anyone.

Wright. Aberdeen

We would like to sincerely thank everyone involved in our kitchen. The quality is excellent and was done very quickly with little mess. Many thanks

Greene. Aberdeen

We would like to thank you very much for an excellent job with our kitchen. The attention to detail was perfect and nothing was too much trouble. We will have no hesitation in recommending you to our friends.

Caroline York

Thanks for all your efforts we are delighted with the end result.

Robertson. Penrith

I am very happy to say; we have got what we ordered a high spec Pronorm kitchen at a very good price(4k on units), John was excellent in helping us plan exactly what we needed and discussing options. The only issues we had were sometimes communication on delivery etc Everyone was pleasant on the phone, replied to emails and calls but info on the delivery was lacking and vague, and sometimes it was a little hard to get hold of individuals. But looking in our kitchen now we are over the moon, every item arrived in perfect condition and the quality is superb.

We are very pleased with top quality traditional ceramic sink I purchased online from www.alarisavenue.co.uk
Everybody likes our new kitchen because of sink.
Also I was quite surprised of quite fast delivery - if took some two weeks from GB to Eastern Europe.
Only drawback was the price of delivery, almost the same as the price of product
(but it is understandable because those traditional sinks are really heavy).